Horn of Africa Community
Privacy Policy & SMS Terms & Conditions
Effective Date: July 15, 2026
Privacy Policy
The Horn of Africa Community (“HOA,” “we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, protect, and disclose your personal information when you interact with our programs, services, and website.
Information We Collect
· Name
· Email address
· Phone number
· Mailing address (if applicable)
· Information provided during program enrollment, intake, referrals, appointments, and other service interactions
· Limited website usage information such as IP address, browser type, cookies, and analytics when you visit our website
How We Collect Information
· During program intake or enrollment
· Through participation in our programs and services
· During phone calls, emails, and meetings with our staff
· Through paper forms and client documentation
· Through verbal consent for SMS communications
· Through general inquiries submitted through our website or by email (when applicable)
How We Use Your Information
· Respond to inquiries
· Provide services and case management
· Schedule appointments
· Register participants for programs, workshops, and events
· Send service-related updates and reminders
· Improve our programs and website
· Comply with legal, contractual, and funding requirements
Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only as necessary to provide requested services, work with trusted service providers, or comply with legal obligations.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.
Cookies and Analytics
Our website may use cookies and analytics tools to improve website functionality and understand visitor activity. You may disable cookies through your browser settings.
Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You may request access to, correction of, updates to, or deletion of your personal information by contacting us, subject to applicable legal requirements.
Contact Information
Horn of Africa Community
Website: https://www.hornafrica.org
Phone: 619-583-0532
Email: info@hornafrica.org
SMS Terms & Conditions
By providing your mobile phone number and opting in, you consent to receive SMS text messages from the Horn of Africa Community regarding services you receive from our organization.
SMS Consent
Phone numbers collected during the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Types of SMS Messages
You may receive appointment reminders, case management updates, program enrollment updates, workshop and event reminders, resource referrals, document requests, follow-up communications, and other service-related notifications.
Example: “Hello! This is a reminder from the Horn of Africa Community about your appointment tomorrow at 2:00 PM. Reply STOP to opt out or HELP for assistance.”
Message Frequency
Message frequency may vary depending on your participation in our programs and services. You may receive up to four (4) SMS messages per week.
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier’s plan.
Opt-In Methods
Clients may opt in by providing verbal consent during intake or services, completing a paper form, or otherwise providing consent directly to HOA staff.
Opt-Out
You may opt out at any time by replying STOP to any SMS message or by contacting our office directly.
Help
Reply HELP for assistance or contact the Horn of Africa Community using the contact information on our website.
Standard Messaging Disclosures
· Message and data rates may apply.
· Message frequency may vary.
· Reply STOP to unsubscribe at any time.
· Reply HELP for assistance.
· Visit our Privacy Policy & SMS Terms & Conditions for more information.